FAQ

About our company

Visit our brand page for our story. For the details, we are a registered company BEIT SULTAN LTD filed under 15297536 at 71-75 Shelton St, London WC2H 9JQ.

What type of materials are used?

We pride ourselves in only using the finest materials. All of our jewelry is 18k gold and we only use genuine diamonds and gemstones. If you would like us to provide certification on the quality of our jewellery please contact us. 

Where do you ship? 

We service and ship worldwide. If you need assistance on pricing in your currency, please email concierge@beitsultan.com. 

Do you offer returns/refunds? 

Our ready-to-wear items can be returned within 21 days of receipt of delivery. For our made to order pieces where we personalise the products for you, you will have 24 hours to cancel your order after we confirm after purchase. Please contact info@beitsultan.com to enquire.

What is my ring size?

If you do not know your ring size, we highly recommend having your finger sized by a local jeweller and asking for your ring size. If this is not possible, we are happy to send a ring sizer to you. Please email us at sizing@betisultan.com.

I don’t see my ring size online. What should I do?

We list our most popular sizes online but we offer inclusive sizing such as, larger sizes, smaller sizes, and quarter sizes. To inquire about a specialty size, please email us at sizing@beitsultan.com

Do you offer financing options?

You may qualify for financing via Shopify.

Where can I buy your jewellery?

We are only available at our online store.

What happens if my jewellery breaks? 

We have taken extra care to ensure of jewellery is made to last a lifetime. In the off-chance that one of our pieces breaks we will coordinate a repair to the jewellery at only shipping charges. We will provide this service up to 1 year after delivery. After that time, we will charge a minor fee to help coordinate repairs. 

How quickly can my jewellery get shipped?

Please allow 4-6 weeks before shipping for us to produce your piece. For a truly bespoke piece, the timeline depends on stone sourcing and the design process but we will do our best to meet your scheduling needs.

Do you provide rush services?

While we do not provide a standard rush service, please email us to let us know your scheduling needs and we will do our best to accommodate them.

Do you offer resizing?

Yes. We can resize any Beit Sultan ring up or down for you, with the exception of open ring, and pave.

Do you gift wrap?

Each piece of jewellery comes beautifully packaged box when shipped. If the gift is a surprise, we are happy make sure no branding appears on the shipment so it stays top secret up until the last minute - just let us know.

Will my stones match the pictures on the website exactly?

Every stone is natural and unique, so color varies from stone to stone. Please let us know if you have any special requests pertaining to the color of your stone. While we cannot guarantee an exact replica of the stones, photographed, we want you to love the piece you get.

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Get in touch

Have questions? Get in touch with us at any time.

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